ChinaServices.us & www.usChinaVisa.com
Lessons Learned from Applications
|
Key Words |
Description |
Consequence: |
Lessons Learned
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|
Service Selection -Marh 04 |
A customer wanted to save
by mailing the application to a China Consulate office directly. But got rejected and returned. Then mailed to us as second try. |
1). Doubled handling
efforts; 2). Delayed ~10 days 3). Cost was more than doubled: double
mailing; had to use Express Process; overnight shipping due to timing. |
1). There is no "Free
Lunch", and our "lunch" has the best value - You are assured
that our service is the best choice! |
|
Where is “form 1” -
go online registration Very often |
Some applicants complained
as “NOT able to find Form –1 |
We can not process with
out a “Form 1” – the service form.
Even if our own team member need such a form to ensure smooth process. |
All application
must start from register online, by click on the picture for your service type. Where you may see service options, contact information, It will
summarize all your info, and all need-to-know info. |
|
Visa application Form –
must use updated version (Q1) Very often Since 2006 |
Every visa applicant must
have one visa application form, the most updated version must have “Q1” in
it. |
Old version forms get some
where else must be re-done, and may cause delay. |
Down load from
our site “Forms” from the top menu (you may type
most information before print-out) |
|
Application form - signature needed |
Application form
filled-out, but NOT Signed |
Causing delay for re-do
the form– all must be signed |
For young
children, parents’/guardian may sign and with “(by father/mother)” |
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Mail-in - “lost”, - need a new passport - April 04 |
A customer had 16 days to process visa,
and selected Standard 5-7 process, overnight shipping back. But in-coming mail was regular USPS
mail, without delivery confirmation. After
10 days as not heard anything from us, he made an anxiously inquiry. But that mail was not arrived thus no
any record. Seeing only 5 days
left, and there is no chance to find it with enough time for visa processing,
he made a rush process to get a new passport, and drove 7 hours one way to
China Embassy and made rush process for visa. 3
days later, the original mail returned home and found it with address error. |
1). Experienced big
worries; 2). Spent extra two days 3). Cost a few hundred
dollars 4). Had big risk to travel
plan |
1). Better to use track-able
carrier, or delivery confirm-ation 2. Closer tracking on mailed
package -check emails from us, or go web tracking, 2 days after the
time you think the package should arrive us; 3. Keep copies
of your passport, to assist
application for a new one in case needed. |
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Timing too tight – flight delayed - April 04 |
A customer had 4 days to process visa.
Based on over night shipping both ways, with 24 hour Rush process selected,
he booked 5pm flight based on visa arrival by 3pm. But
incoming mail arrived at the time after we made the on-going daily process.
It was process on the next day, and get back on time for shipping back. However,
the return shipping process had an error, and lost tracking for a few
hours. Instead of arriving by
3pm, it came back on track later in the night. The customer called to hold in
office and picked up next morning at 9 am. |
1). Experienced big
worries; 2). Spent many hours on
phone trying to tracking the package; 3). Missed an
international flight, and spent $100 to change flight (lucky it was
possible!) |
1). Always plan with safety
margin 2. Keep close track on mailed package if timing is
critical 3. Understand that after being mailed back, we have
no more control on the package, and
Customer is responsible for working with the shipper. |
|
Mail-in “signature
required” - may cause delay -Marh 04 And more happened |
A customer used US Post
Service Express as timing required, and asked for signature
confirmation. At the first deliver on Friday our Officer was on
the way to Embassy Visa Office. The mailman left a notice, and on
the following Monday waited for pick up (but the notice did not reach
us). On Tuesday it was delivered
again & still need to leave a notice. Our officer waited a few hours on Wed. and met a mailman
who did bring-in the package. On
Thursday our officer waited and waited, and finally drove to the post-office
to pick-up, but was told the package on the road in a truck for redelivery…
it reached us later Thursday! |
1). Delayed almost a full
week; 2). A lot headaches for
customer 3). Extra efforts required
on us 4). Added risks to timing |
1). Must Waive Signature 2). Go by DHL/FedEx /UPS
if you want more security. |
|
Document - Missing passport -Dec. 03 |
Customer mailed-in all
documents, but no passport. |
1). Delayed several days 2). Extra cost for mailing |
We do our job with more
care – Not to mail-back without the passport J |
|
Where is my visa -Feb. 04 |
Customer sent in two
photos. When received visa back on passport, noticed the photo
drop-out. Emailed us with anger to complain about service quality –
photo did apply to visa firmly. |
1). We explained and the
customer became happy. |
1). Only one photo needed
for Visa Application Form. -Visa is stick to passport, no photo. |
|
Applied too early (some visas valid for 6 month)
-Feb 04 |
At the visa arrival,
the customer noticed it was to expire before the planned travel day that is over
6 months later. |
1). Wasted efforts and
money |
1). Make a better plan; 2). Remind customer to pay
attention to timing. |
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Trouble with Mailing Back To P.O. box -Mar. 04 |
A customer supplied a P.O.
box for DHL-usa 2-days delivery as shipping back. It arrived destination city overnight, but DHL could
not deliver because P.O. boxes belong to US Postal Services. Our office noticed the
issue and notified the customer, who called DHL for redelivery to home
address.. |
1). Our officer made extra
efforts 2). Customer made extra
efforts |
1).
Do not use P.O. Box for return mail 2). Business
address is better than Residential |
|
Mailing Back -Jan. 04 |
A package addressed to a
customer's P.O. box was returned to our office because DHL-USA.com DOES NOT
deliver to P.O. Boxes. We called the customer for a business address and
resent the package. |
|
1). Do not use P.O.
Box for return mail 2). Business address is better than Residential |
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Mailing Back Method – NO Certified -Dec. 04 |
A customer selected
“own-envelope with stamps” with US PS, wanted it back on time, and with high
security, thus used “Certified Mail”. Our Officer had to prepare all return
mailing packages. By the time
when the majority got sent at DHL-usa, the US PS office is closed, thus the
package was delayed one day. |
1). Customer extra
headaches due to the delay 2). Our officer had an
extra trip to US Postal Office |
If you select
“own-Stamp” option, use REGULAR mail,
NO EGISTERED/CERFITIED MAIL, NOR DELIVERY CONFIRMATION. i.e. we may
just drop off, no need to wait in lines at postal office |
|
Mailing Back Package went to a wrong
address due to an error -Feb 04 |
A TN customer needed Visa
in 4 days and processed by all the fastest options. However, at the
mailing back, the package went to FL due to a DHL mistake. The customer
tracked the package after received our mailing notification and found this
error. He called us and our
officer assisted around mid-night with detailed shipping information, with
which the customer located the package the next day at a DHL office in FL and
redirected it to TN. |
Arrival delayed 7 hours,
but did not delay the travel on the day after.
-- Among the 4 days, the Visa Office was closed one day as holiday. |
1). Leave more
"safety margin" when apply for a visa; 2). It's customer's
responsibi-lity for tracking own package status closely 3). Talked to DHL to
prevent this kind of incidents from happening again. |
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Mailing Back - Not noticed -Feb. 04 |
A customer was worried for
not hearing from VisaToChina.us by the time the application supposedly
complete. Worked hard to call
and reached us, but our search revealed that the package had arrive his home
two days ago! |
1).Extra efforts on us 2).Unnecessary headaches 3).Passport was laid in
front of door for 2 days |
1. Customer needs to check
emails for our status updates 2. Customer needs to
follow up shipping back process |