ChinaServices.us & usChinaVisa.com   CONTACT & HELP CENTER

 

 

Inquiry by Email

 

Most Efficient &

Preferred, faster

1. office@ChinaServices.us

    Any questions related to Applications at www.usChinaVisa.com

 

2. Manager@ChinaServices.us Any other questions/ comments

    Always include your Service ID in Subject whenever available

 

Try FREE online registration First ¨C Most questions will be answered

 
Phone Numbers

Before Apply: 

Better register online before call

 

If in process: Track on web before call us

Better send Emails, avoid phone calls (Phone Inquiry is secondary)

 

Have your Service ID ready whenever possible

 In Chinese :   312-929-9008

 

 In English :    888-899-8472  / 248-756-0733

 

Note:  We may NOT be able to handle all incoming calls. As visa policy tightened recently, which caused our workload more than doubled!­ 

     Instead, consider email us, with service ID.

Fax #

    For supplementary documents (show Service ID in docs, any time): 

    1-888-748-9218  

 
Mailing Addresses
Multiple offices 

 

Mail-in prefer FedEx

 

IF use UPS or US PS

Be sure to waive signature at delivery (NOT to require)      to avoid delays.

 

We have office #1/ 2 /3/ 4/ 5/ 6:  covering all USA, as shown in your Service Form 1.  Or email us to ask:  Office@ChinaServices.us

 

NOTE Address change:

     We do not have a Walk-in office now

     All by mailing-in, or email, or Fax ¡­

    Call 248-756-0733 if needed

 

For incoming mails,  we offer FedEx label (PDF file) at discount price, insured and can trackable, Overnight  $31.95   or 2-3 day $14.95   

 

 

Help Center

Our analysis shown that 95%+ customers could find answers from our website easily & quickly.

Or, Read the chart below grouped by Time & Question Type, you may instantly get an answer.   

 

1.  Before Apply   - Know More About usChinaVisa.com

2.  Before Apply   - What Services Available

3.  Making Application ¨C How to Prepare

4.  After Mailed   - Process Status

5.  If Not Listed   - Other General & Misc. Questions

 

 

 

Question Type

& samples

Quick Answer

More Information

 

1.1

 

How usChinaVisa.com Works

We work directly with the China Embassy in Washington DC, and with Chinese Consulate General in Chicago¡­ acting as your agent to submit visa applications.  You get everything ready and mail to us, we send it in-person for processing. 

 

All is handled in a fast daily basis.

We will send 1st email when you registered for a SID;

 

Another email when receive your documents;

 

3rd email when complete and mailing back, with FedEx tracking number.

 

1.2

What¡¯s advantages usChinaVisa.com has

We are service oriented, not profit oriented.  Our system is built-in with easiness, reliability, and cost effectiveness

1). Whole process is track-able at web any time; 2). Status reports thru mails; 3). Return shipping track-able & insured.

 

 

1.3

 How could usChinaVisa.com offer such low service fee?  Why the fee is varied?

Our system is offering premium services, yet fee is really the LOWEST, or among lowest ones.

For family packages, you can save on postage, and also get volume discount; for groups of 10+ the unit price is further lowered.

Exact amount will be calculated during online registration, when select process options.

 

1.4

What about area and Zoning with China Consulates

We are recognized by China Visa Offices to serve all applicants across the US, ALL 50 STATES  No matter where you live, WE PROCESS ALL

Our system will tell you where to mail during application.

 

 

1.5

 

Are there hidden costs?

No Hidden Costs.  But there are many options to serve you better and some options may come with an additional fee.  We want to satisfy different customer needs.

 On-line process will show you all options    ¡°There is NO FREE LUNCH¡±; yet our ¡°Lunch¡± has the BEST VALUE

 

1.6

 

How long will it take to process a visa application?

You can count for days:

1. Mail to us

2. Actual process:

   Regular 5-8 days,

   Express 2-3 days

   Rush 24 hours (only if family emergency)

3. Ship back to you

Total may be 4-14 working days

 

It is very much depending on your own selections 

You must always add ¡°Safety Margin¡±.

 

1.7

 

Will the process speed be affected by holidays, etc

Sure.  On major US holidays and major Chinese holidays, the Visa Office may be closed. 

Multi-day holidays:

Chinese New Year (Jan. or Feb)

May first week  And October first week

Thanksgiving And Christmas

Check at the website by China embassy for holidays.

Other ¡°close¡± may also occur: special event at China Embassy / Consulates; severe weather, and other occasional un-expected events.

 

 

1.8

 

 

How can I trust you?

We are confident to say YES,  WE ARE THE MOST RELIABLE service provider.  Behind the web, one of our key members has been in American-Chinese Community Services for 30+ years, was leading a nationwide organization, and still a honorary Chair for it - the largest American-Chinese community in US: CSAUS.    

Our system is built-in with reliable features:  Email confirmation & reports at all important steps; any time web tracking and data are updated daily.  

Comments & Testimonies

 

1.9

 

How to know usChinaVisa.com  Procedures better

Take a ¡°Trial¡± run -  Just start ¡°Apply On-line¡±.  Before enter contact information, you can select ¡°Trial¡± option.

 

2.  Before Apply   - What Services Available  

 

Question Type & samples

Quick Answer

More Information

 

2.1

 

What Services are provided?

We are mainly servicing US citizens for Visa To China as an agent.   All others are additions.

Our web homepage shows all services.

 

2.2

Can you service a Non-US citizen (passport)

Yes we can, as an addition to our major business. We treat all as applying Visa to China with an US passport.  Non-US needs a proof for legal stay in the US.

You must live in US (for mailing) and use an email accessible during the process

 

2.3

Do you process China Passport ?

Sorry, NO longer.

 We may pick up and mail for you.

 

2.4

 Can you process Travel Certificate for overseas Chinese Children

 

Sorry, NO longer.

 We may pick up and mail for you.

 

2.5

 Can you process visas application for Hong Kong, Macao, and Tai- Wan?

Yes for Hong Kong.  But US citizens do NOT need visa to go MACAO or Hong Kong. 

 There is NO way for us to process a visa for Tai Wan.

For HK visa, you find the requirements, we process.

http://www.china-embassy.org/ visa/english/hongkong/hkqz.htm

 

 

2.6

 

How to process

Visa (or Permit)

to Hong Kong

We may deliver your application to China Embassy for process. 

1) You get all documents ready;

 2) On-line register in the same way as apply for Visa to China;

3)  Visa fee may vary. Adjust at completion based on actual paid to consulate.

http://www.china-embassy.org/ visa/english/hongkong/hkqz.htm

 HK visa application may take little longer than 5-7 days.

You may find more info at web search.

 3.  Making Application ¨C How to Prepare  

 

Question Type & samples

Quick Answer

More Information

 

 

3.1

 

What Supporting Documents

I need to prepare

 

Refer to our unique checklist.htm from menu.  It will be linked during your on-line application.  Follow our Checklist you will be ERROR FREE

 We will check your documents when received.    If find errors, we will help you to correct.  Then $10 Premium Service fee is needed. 

 

3.2

Manual Form vs.

Apply On-line

¡°Apply On-line¡± is very recommended: Easier, more accurate, progress reports thru emails, and you can track any time later.

 Must have a valid email address; always refer to your Service ID

 

3.3

 What is my application

Service ID

In the Service Form-1 came to the screen for printing if you process on-line; also in the email sent to you before the application process finished.

 Must have a valid email address; always refer to your Service ID

 

 

3.4

 

What "mail-back"

Option is the best

Most recommend "2-days insured & track-able", a good balance of security and cost, unless your timing requires Overnight.   As passport being one of your most important documents, we urge you keep Security First!

NO envelope needed if use our 2-days or Over-night. 

 

FedEx can not send to PO box address.

Not recommend use your own envelope.

 

3.5

Have Difficulties with Computer During the Application Process

1. Try a while later (System may be in maintenance);

2. Email us, tell us about your operating system

3. Email us with a phone number, we can walk you thru

 MS Windows & Internet Explorer 5.5+ work better.  

 

Other systems may have difficulties

 

3.6

Need to make changes after registered on-line

Make an application again.

We will only use the Service ID in the form you mail-in.

 Abandoned Service IDs will be cleaned periodically.

 

3.7

What's the address to send application to

Stated in Form-1 you need to print out during application process; and stated at the top of this page.

 Our office takes applications from all 50 states.

 

3.8

Phone number and Email for Express shipping

 

248-756-0733

office@ChinaServices.us

 Address varies pending on urgency, your state, and our workflow.   Email to ask before mailing.

 

3.9

How to mail package to usChinaVisa.com

It's your selection.  Be noted that some of our offices may use different addresses for FedEx shipping and for UPS / US PS.

Prefer and recommend to use FedEx, more reliable in timing and tracking.

 

3.10

Apply for a Travel Certificate (child in Overseas Chinese family)

N.A.

Must apply in person.

 

 

Go China Embassy / consulate website to make reservation in advance.

 

3.11

Apply for a visa for children from an Oversea Chinese Family

Children holding an US passport need to apply for visa, if parents are US citizens or have green card. 

 All fees are same.

 

4.  After Mailed   - Process Status

 

Question Type & samples

Quick Answer

More Information

 

4.1

Want to know

if the mail has arrived

Your mail tracking may shown sooner;

We update records and send you email and show at our web tracking in evenings or next day.

Enter Service ID, ALL digits.  Afternoon or Weekend Arrivals may be recorded on the next business day   

 

4.2

 

Want to know if the Application is OK

No bad news is a good News.

Our officer will pre-check your application. If found more documents needed, or told by Visa Officer for corrections, instead of doing as it is with a risk, we will work on your behalf for the best result, & contact you.

 

Check your email.   

Or track at our web site.

Enter Service ID, ALL digits. 

 

4.3

 

Question about Corrections or Additional Documents

Respond to the phone number from which you received notification; or email to mailto: office@Chinaservices.us?subject=About visa application Service ID:

When we found something wrong, we will help you to correct.  Then it is upgraded to Premium Service, with $10 fee

If additional supporting documents needed:

Mostly may be a fax, unless otherwise specified.

 

4.4

Want to know if the application is complete

Check your email

Or track at our web site.

Enter Service ID, ALL digits.  It could slip one night for mailing after get back. 

 

4.5

Want to change ship-back

for faster to catch schedule

It is possible before the completion date

Or before we ship your package out.

Email us to see if it is still possible.

Mail us additional shipping fee before it can be shipped.

 

4.6

Want to cancel application after mailed

Possible only if your package is still on our

hand, before sent to Visa Office for process.

Email us to see if it is still possible

No refund for Service fee, nor shipping fee, in any circumstances.

5.  If Not Listed   - Other General & Misc. Questions

 

Question Type & samples

Quick Answer

More Information

 

5.1

 

Websites

https://uschinavisa.com/ is the service product for you

 The Visa site is a Secured site.

 

5.2

 

Emails

office@ChinaServices.us

For any questions related to China visa,

 Be more specific and include the Subject line when send emails.

And, you are recommended to read our complete ¡°Visa Service Tips¡±

 

About 95%+ customers may find answers at our website easily & quickly.

If you have a question that has not been answered here, you may email us.

 

 
We may very likely have answered your question above, listed as:

1.  Before Apply - Know More About usChinaVisa.com

2.  Before Apply   - What Services Available

3.  Making Application ¨C How to Prepare

4.  After Mailed   - Process Status

5.  If Not Listed  - Other General & Misc. Questions                                  Go to Top